Customer Value Chain Coordinator
Welcome to our world!
As a player on the world stage, we strive to make a real difference. It is an ambition that we drive through the whole organization and to each individual member of our global team.
Edwards is a leading global supplier of integrated solutions for the manufacture of semiconductors, flat panel displays, LEDs and solar cells and a leader in vacuum technology for industrial, pharmaceutical, chemical, scientific, process, glass coating and food packaging industries as well as a wide range of R&D applications.
We employ around 3000 people worldwide in the design, manufacture and support of high technology vacuum and exhaust management equipment. We offer a wide range of other pumping technologies and related products, supported by an international sales and service organization.
We have an opening for a Customer Value Chain Coordinator in Sanborn, NY.
Responsibilities include answering calls from existing and new customers, interfacing with the outside sales team, entering orders and quotes into SAP system, maintaining open orders, and handling shipment information and invoicing.
The Customer Value Chain Coordinator should possess organizational management skills, knowledge of Terms & Conditions, contractual agreements and risk management.
Computer literacy is essential, as well as knowledge and experience of SAP preferably or ERP systems.
The candidate will have good interpersonal and communication skills, both over the telephone and in writing to customers and colleagues.
A successful candidate should also be customer focused and driven by customer satisfaction with high level customer service with the ability to work in a team environment, be a self starter and be able to manage tasks with minimum management.
He or she must be able to motivate others both in Customer Value Chain and within the field.
Knowledge of sales documentation, post-sales procedure, method of payment and finance control would be advantageous, as well as a broad knowledge of company products such as Dry pumps, Turbo pumps & networks, Abatement, Integrated Systems, Chemical Systems, and On-site & Off-Site repair/maintenance services.
To be successful in this position, a candidate must have: a background in inside sales, contract administration, and technical sales support experience.
Excellent compensation with benefits that provide flexibility, choice, family coverage, financial security - they are all yours with The Edwards family of benefits.